F.A.Q's

January 11, 2014

Do I have to make a booking for a studio session?

We are a very busy Photography Studio, therefore booking a session is essential. Please give us a ring on 01672 513452 to check availability and have a chat with Pete.

How long do I have to order my prints and products

As long as you are alive, we will have your original images in storage. Online galleries do expire, but to reactivate them there is a nominal activation fee. The fee gets passed back to you as an account credit. Print prices are subject to change, but they do not generally go up very fast. Album prices are guaranteed only to change by the cost to us from the album company.

How do you guarantee the quality of the prints?

We use the latest in digital printing technology, as well as years of experience to make sure every single print you take home is the best possible quality. We print on Fuji Crystal Archive Supreme Paper - an industry leading standard. We also quality assure every single print prior to you taking it home - but of course, should the unlikely event occur where you're not happy with your prints, we fully guarantee every one - so just let us know.

How long does it take to process my order?

It usually takes between 14-21 working days for us to process and complete your order. However, this can be shorter, depending on the items ordered. If the order is time-sensitive (ie. a birthday present or anniversary), then please chat to us and we will always do our very best to complete it in time.

Is there parking available?

Unfortunately, due to our town centre location we are unable to provide guaranteed parking for visitors to our  studio during the week. However, Marlborough High Street does have a number of short-stay parking spaces (up to 2 hours) right outside the door, and there is also a large car park just around the corner at Waitrose. We are also within walking distance (2 minutes) from the bus stops. Weekend clients can use our car park behind our premises free of charge.

I'm a Photographer - can I hire out your facilities?

Our studio is constantly in use by ourselves so we are unable to offer out our facilities for hire.

 
 
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